Our Privacy Principles
- What you post to Virtyx is private to you and/or your Organization. That is,
only authenticated users of an organization or specific group may view or
access the the network test data, application data, and analysis dashboard and
reports shared within that organization or specific group.
- Virtyx is the custodian of network and application test data collected by
Virtyx Agents on behalf of the users and groups that use Virtyx. We don’t own
company, group and user report data. They own their data.
- Privacy is related to security and confidentiality. They are important to us
and we have built our product and company on taking them seriously.
Updated: February 1, 2017
at Virtyx, how we use it, and what choices you have. When we talk about Virtyx
in this policy, we are talking about Virtyx Technologies, Inc., the company, and
the Virtyx website at www.virtyx.com, and the downloadable Virtyx Agent that
collects network and application data from end points on the network.
This policy describes how Virtyx treats your information, not how other
organizations treat your information. If you are using Virtyx in a workplace or
on a device or account issued to you by your employer or another organization,
that company or organization likely has its own policies regarding storage,
access, modification, deletion, and retention of data, and content which may
apply to your use of Virtyx. Data and Content that would otherwise be considered
private to you or to a limited group of people may, in some cases, be accessible
by your owner or administrator. Please check with your employer, organizational
owner or administrator about the policies it has in place regarding your Agent,
dashboard analysis, reports, and related data and content on Virtyx. More on
The following breakdown describes the various roles within a Virtyx organization
and the privileges that come with each: primary organizational owner (primary
owner) > > owner (owner), administrator (administrator) > User (user).
The primary organizational owner has the most control over their organization’s
settings on Virtyx, followed by owners and then administrators. The person who
establishes the organization is considered the primary organizational owner with
the most control over the account (which is why this person should be a
permanent employee or executive). Organizations can have more than one owner and
administrator and the primary organizational owner can be an administrator but
there can be only one primary owner. Primary ownership is transferrable The
primary organizational owner, owners and administrators are also users.
Information we collect and receive
We collect different kinds of information. Some of it is personally identifiable
and some is non-identifying or aggregated. Here are the types of information we
collect or receive:
- Organizational information. When you create an organization on Virtyx, we
collect your email address (as the primary owner), your organizational name,
your user name that appears in your account, and password. Optionally, you can
provide an email domain to allow people on that domain to sign up for your
account without an invitation or individually add email addresses for people
you’d like to invite to your account.
- Account and profile information. The only information we require to create
your Virtyx account is an email address and password. Optional information you
can enter into your profile includes information such as your first and last
name, what you do, and your phone number. Your account
owner(s)/administrator(s) may request you to provide additional information
about yourself in your profile, and Virtyx has no control over such additional
information collected. Any information you add to your profile is visible to
other people in your account as described on your profile management page.
- Billing information. If you purchase a premium version of Virtyx, our third
party payment processors will collect and store your billing address and
credit card information.
- Log data. When you use Virtyx, our servers automatically record information,
including information that your browser sends whenever you visit a website or
your mobile app sends when you’re using it. This log data may include your
Internet Protocol address, the address of the web page you visited before
coming to Virtyx, your browser type and settings, the date and time of your
request, information about your browser configuration and plug-ins, language
preferences, and cookie data. Log data does not contain message content and is
not routinely deleted.
- Device information. In addition to log data, we may also collect information
about the device you’re using Virtyx on, including what type of device it is,
what operating system you’re using, device settings, unique device
identifiers, and crash data. Whether we collect some or all of this
information often depends on what type of device you’re using and its
- Virtyx usage information. This is information about which source Agent IP
address, target IP address, groups ,people, features, content, and network
links you interact with with Virtyx and with related services you use.
- Agent network and application tests. When agents collect test data from the
network and applications we will communicate that service to our platform.
- In the event we store your sensitive personal information we take reasonable
steps to protect the data.
- Information from partners or other 3rd parties. Virtyx may receive information
from partners or others that we could use to make our own information better
or more useful. This might be aggregate level information about the
performance of external network and application providers
beacons, to record log data. We use both session-based and persistent cookies.
Cookies are small text files sent by us to your computer and from your computer
to us, each time you visit our website. They are unique to your Virtyx account
or your browser. Session-based cookies last only while your browser is open and
are automatically deleted when you close your browser. Persistent cookies last
until you or your browser delete them or until they expire.
Some cookies are associated with your Virtyx account and personal information in
order to remember that you are logged in. Other cookies are not tied to your
Virtyx account but are unique and allow us to do site analytics and
customization, among other similar things. If you access Virtyx through your
browser, you can manage your cookie settings there but if you disable all
cookies you may not be able to use Virtyx. Virtyx sets and accesses our own
cookies on our company-owned domains. In addition, we may use 3rd parties like
Google Analytics for website analytics. You may opt-out of third party cookies
from Google Analytics on their respective websites. We do not currently
recognize or respond to browser-initiated Do Not Track signals as there is no
consistent industry standard for compliance.
How we use your information
We use your information for the following:
- Providing the Virtyx service. We use information you provide to authenticate
you to select and execute agent tests and deliver dashboard analysis and
reports to you. We use the account information, user names, passwords, and
information you provide to authenticate and authorize Virtyx to access and
report on status, configuration, and state of the network and application you
monitor as part of the the service.
- Understanding and improving our products. To make the product better we have
to understand how users are using it. We collect usage data and use it many
different ways to improve our products, including research. We may use and
share with others as needed to improve our services aggregated and
de-identified data that is no longer tied to a Virtyx user.
- Investigating and preventing bad stuff from happening. We work hard to keep
Virtyx secure and to prevent abuse and fraud.
- Communicating with you
- Solving your problems and responding to your requests. If you contact us
with a problem or question, we will use your information to respond to
that request and address your problems or concerns.
- In-product communications. We may use the information you provide to
contact you. For example, if, after, a few weeks of using Virtyx we notice
that agents are not collecting test data on a particular subnet we may
send you a message that suggests you activate agents.
- Email messages. We may send you service and administrative emails, such as
when we notice that you are nearing your test use limit. We may also
contact you to inform you about changes in our services, our service
offerings and important service related notices, such as changes to this
policy or security and fraud notices. These messages are considered part
of the service and you may not opt-out of them. In addition, we sometimes
send emails to Virtyx users about new product features or other news about
Virtyx. You can opt-out of these at any time.
When you use Virtyx you have control over a number of things with respect to
your own privacy and choices about how your content is visible to others or not.
If you are a Virtyx organization owner or administrator, you have additional
choices that impact your account’s privacy. Some members will not have access to
all of the same choices that their owner(s) or administrator(s) do.
Choices for Users of an Organization
- If you are a User of a free organization, you may deactivate your account at
any point. Deactivation of an account disables your access to the Virtyx
organization associated with that account but does not delete your profile or
content, which are considered part of your organization’s data.
- Whether you can delete agents or change configurations of agents depends on
your organization’s settings. In addition, a record of network and application
tests and reports may be retained by your organization depending on the
service level of your account’s settings.
- While you cannot completely delete a profile once it is created, you can
update your profile information at any time and modify your email settings.
You can also change your user name from time to time.
Choices for Owners and Administrators
- Owners and Administrators have the ability to manage and change most of the
account settings, including user and group settings, and can modify whether or
when users reconfigure or delete agents and reports. Owners and Administrators
can also remove members from a group, deactivate users, but not delete users
from the service. Owners and Administrators can administer billing within the
- Only a primary organizational owner can deactivate the account or delete a
user from the service.
- The browser you use may provide you with the ability to control cookies or
other types of local data storage.
- Your mobile device may provide you with choices around how and whether
location or other data is shared with us.
- Virtyx does not control these choices, or default settings, which are offered
by makers of your browser or mobile device.
Sharing and Disclosure
There are times when network and application tests and related content and other
user information may be shared by Virtyx. This section discusses only how Virtyx
may share user information. Organizations that use Virtyx may have their own
policies for sharing and disclosure of information they can access through
Virtyx. Virtyx may share information:
- With consent, to comply with legal process, or to protect Virtyx and our
users. When we have your consent or if we believe that disclosure is
reasonably necessary to comply with a law, regulation or legal request; to
protect the safety, rights, or property of the public, any person, or Virtyx;
or to detect, prevent, or otherwise address fraud, security or technical
issues. If we receive a law enforcement or other third party request for
information we will provide prior notice to the subject of the request where
we are legally permitted to do so.
- With third party service providers and agents. We may employ third party
companies or individuals to process personal information on our behalf based
we may share data with a security consultant to help us get better at
preventing unauthorized access or with an email vendor to send messages on
our behalf. We may also share data with hosting providers, payment
processors, marketing vendors, and other consultants who work on our behalf.
Such service providers will be contractually obligated to treat any personal
information in a way that is no less stringent than as set forth herein.
- About you with your organization or administrator(s).
- We may share your email address and team name with your organization. If the
email address under which you’ve registered your account belongs to or is
controlled by an organization (, we’re not talking about free web-based email
providers like Gmail, Hotmail or Yahoo! Mail) we may disclose that email
address and associated team names to that organization in order to help it
understand who associated with that organization uses Virtyx and to assist the
organization with its enterprise accounts. Please do not use a work email
address for our services unless you are authorized to do so, and are therefore
comfortable with this kind of sharing.
- In addition, there may be times when you contact Virtyx to help resolve an
issue specific to a group you are a member of. In order to help resolve the
issue, we may need to share your concern with your administrator. When
possible, we will try to mask or remove any identifying information before
sharing these communications.
- If we engage in a merger, acquisition, bankruptcy, dissolution,
reorganization, sale of some or all of Virtyx’s assets financing, acquisition
of all or a portion of our business, or similar transaction or proceeding that
- We may also share aggregated or de-identified information with our partners or
others for business or research purposes. For example, we may tell a
prospective Virtyx customer the average number of agent tests and reports sent
within a Virtyx group in a day or may partner with research firm or academics
to explore interesting questions about collecting network data. Again, this
policy is not intended to prohibit the disclosure and use of aggregated or
Virtyx takes reasonable steps to protect information you provide to us as part
of your use of the Virtyx service from loss, misuse, and unauthorized access or
disclosure. These steps take into account the sensitivity of the information we
collect, process and store and the current state of technology. When you enter
sensitive information we encrypt the transmission of that information using
secure socket layer technology (SSL). In addition, we follow generally accepted
standards to protect the personal data submitted to us, both during transmission
and once we receive it. However, no electronic or email transmission or digital
storage mechanism is ever fully secure or error free.
Virtyx is not directed to children under 13. If you learn that a minor child has
provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes
on this page. If you continue to use Virtyx after those changes are in effect,
you agree to the revised policy. If the changes are material, we may provide
more prominent notice or seek your consent to the new policy.
Using the Services from outside the United States
residents of the United States. If you are accessing the Service from outside
the United States, please be aware that your information may be transferred to,
stored, and processed in the United States where our servers are located and our
central database is operated. The data protection and other laws of the United
States and other countries might not be as comprehensive as those in your
country. Please be assured that we seek to take reasonable steps to ensure that
your privacy is protected. By using the Service, you understand that your
information may be transferred to our facilities and those third parties with
Please also feel free to contact us if you have any questions about Virtyx’s
our mailing address below:
Virtyx Technologies, Inc.
℅ WeWork 8th Floor
745 Atlantic Avenue
Boston MA 02111